SmartVista Back-Office — Disputes, Exceptions and Risk — Dispute Maintenance

SmartVista Processing Solution Overview

SmartVista Back-Office fully supports transaction types and formats used for dispute handling by the VisaNet BASE II Clearing and Settlement System, such as:

Drafts (Presentments):
- TC05 – Sales Draft – Original or representment
- TC06 – Credit Voucher – Original or representment
- TC07 – Original cash disbursement
Chargebacks:
- TC15 – Chargeback, Sales Draft
- TC16 – Chargeback, Credit Voucher
- TC17 – Chargeback, Cash Disbursement
Reversals:
- TC25 – Reversal, Sales Draft
- TC26 – Reversal, Credit Voucher
- TC27 – Reversal, Cash Disbursement
Chargeback Reversals:
- TC35–Chargeback Reversal, Sales Draft
- TC36–Chargeback Reversal, Credit Voucher
- TC37–Chargeback Reversal, Cash Disbursement
Retrieval Requests:
- TC51 – Request for Original
- TC52 – Request for Photocopy
TC50 — Message to Member

Original TC 05—07 financial presentments may not be created in Disputes and Exceptions as they represent the start of the clearing cycle for a transaction and are generated as part of normal business, rather than exception processing.

There is a separate Disputes and Exceptions function to handle Visa fees and fee disputes using TC10 (Fee Collection) and TC20 (Funds Disbursement) transactions. These transactions are opposite in nature and can be regarded as Reversals for one another. Contrary to regular Visa Disputes, original transaction of these types may also be entered from the user form