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SmartVista Back-Office fully supports message types and formats used for dispute handling by the Europay Common Clearing & Settlement System (ECCSS), such as:

  • 1240 — Financial Presentment (1st or 2nd)

  • 1440 — Reversal of Financial Presentment (1st or 2nd)

  • 1640 — Retrieval Request

  • 1614 — Retrieval Request Response

  • 1442 — Chargeback or Arbitration Chargeback, or Chargeback Reversal

  • 1740 — Fee Collection (Retrieval Request Fulfilment) – as part of the Retrieval Request Response input
Original 1240 financial presentments may not be created, as they represent the start of the clearing cycle for a transaction and are generated as part of normal business, rather than exception processing.

There is a separate function to raise and dispute 1740 Fee Collection messages, which, depending on the situation, may have the following functions:

  • Fee Collection

  • Fee Collection Chargeback

  • Fee Collection Reversal/Adjustment

  • Fee Collection Chargeback Reversal/Adjustment
Messages of the same format that have different functions are differentiated by an ECCF attribute, Function Code (C024), and SmartVista and used it to allow or restrict entry of each type of message in every particular situation.



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