Whenever, for whatever reason, a customer transaction cannot be matched and/or processed in a completely automatic way, or if a customer raises a dispute, the processing will require human intervention. Disputes may also result from a disagreement between any of the parties along the clearing chain regarding the fees to be collected for additional processing, e.g. if a card has been withdrawn, etc. Sometimes these events may require generating a fraud report or a Message to Member. Other types of processing errors may require generating an adjustment transaction or even 'repairing' a transaction already in the Transaction Warehouse.

SmartVista Back-Office Disputes and Exceptions GUI module offers complete functionality to handle such situations.