The only financial messages for which SmartVista Back-Office writes off the amounts automatically are original presentments and reversals. For others, funds are posted to a General Ledger suspense account (Unknown Funds). Once a dispute is resolved, the officer responsible for its processing has an option to decide whether to post the amount to the GL Profit and Loss account, to a customer account — cardholder or merchant terminal, — or to split between both.

Because the funds write-off for a transaction involves generating postings to GL and customer accounts across the SmartVista Back-Office account hierarchy, the system provides intelligence to automatically identify any intermediate accounts in the transaction flow and thereby to relieve the user of the need to enter their numbers manually.