SmartVista Overview — Essentials — Principles of Operation

INTRODUCTION
BUSINESS DIFFERENTIATORS
ESSENTIALS
- Environment Options
- Principles of Operation
  - High Level View
  - Issuer Processing
  - Acquirer Processing
  - Us-on-Us Processing
  - Customer Management

Apart from its role in the clearing cycle, the SmartVista Back-Office has a full set of customer management facilities.

Customer Management comprises Card Management and Merchant Management functions, including the maintenance of

customer information, such as demographics, addresses, affiliations, cards and accounts, etc.
card and account information, such as status, limits, usage terms and conditions, etc.
transaction history, in a queriable relational Transaction Warehouse, with all important transaction details, such as ID, type, status, date entered and value date, currency and amount, debit and credit accounts, etc.
user information, for bank officers and operators authorised to access SmartVista, such as user role, access level, etc.

SmartVista Customer Management functions also include

update and inquiry facilities for all of the above-mentioned categories of information via the SmartVista Graphical User Interface (GUI);
customer applications processing, to enter new entities that will take part in the transaction flow, such as new customers, accounts, cards, etc.
statement production for customers, regular and on-demand;
letter production for customers triggered by events related to their accounts, cards and applications;
reporting, such as management reporting, statutory reporting for supervisory authorities and reporting required by Card Schemes.